Many web sites forget to ask for suggestions or ignore requests from Internet users who visit the website, this is not good for a commercial website, since Web surfers, on many occasions, is our main source of income, and if they are not happy with the web cease to visit us and we will possibly lose the customer. 1 Monitor the complaints by e-mail. It is vital to monitor the complaints or suggestions that arrive by e-mail. We must take them seriously, we must not take them as insults, but quite the contrary, we think that they are friends that will help you improve your site. Dean Ornish M.Ds opinions are not widely known. When we receive e-mails with repetitive complaints, it is a clear signal that we need to deal more carefully with the problem, and fix it when before better. For assistance, try visiting Daryl Katz.
2. Provide on-line questionnaires. A good idea is to create a questionnaire on-line, where we can collect opinions of visitors. We must not create a form with many questions, the best are two or three questions, otherwise few people will spend their time in filling it. It is important to consider carefully what questions can help improve the site.
Let’s find few questions, but really useful. For more answers to the questionnaire, we can do a draw between users filling it. You don’t have to be something expensive for us. We can circumvent our web space to host a banner for a month, a document of special interest to users, etc. It is also very important to ensure that the data will be treated confidentially, and that they will not be sold or transferred to third parties. Many people does not give your e-mail out of fear that your address is propagated by Internet. The same survey can also be included in the newsletter, since many people registered in the bulletin may not access the website very often.